Privacy Policy

1. Information We Collect

To provide enterprise-grade thermal engineering solutions, we collect specific data categories:

• Account Information: Full name, corporate email address, password hash, and company name.
• Technical Metrics: Calculation inputs, coil geometry parameters, and exported report preferences.
• Billing Data: Transaction history and token ledger updates (payment card details are processed securely via encrypted gateway partners).

2. How We Use Your Data

Your data is strictly utilized to execute thermal calculation models, maintain your token balance, provide customer and engineering support, and send critical system status notifications regarding our computational infrastructure.

3. Data Security & Encryption

We implement robust enterprise security protocols, including SSL/TLS encryption for data in transit and AES-256 encryption for data at rest within our Gurugram-based cloud infrastructure.

4. Sharing of Information

We do not sell, rent, or trade your engineering data or personal identifiers to third parties. Information is only shared with verified infrastructure providers strictly required to operate our SaaS platform.

5. Contact Our Privacy Officer

If you have any questions regarding your data or wish to request account data deletion, contact our privacy team at privacy@thermalsuite.in.